Swirl Rewards Club FAQ

What is Swirl Rewards Club?
Swirl Rewards Club is designed to reward the loyal guests of Grotto Pizza. It is a special program that gives registered members immediate benefits and over time, lots of exciting rewards and perks. If you have any feedback or thoughts, we would love your opinion. Please click here swirlrewardsclub@grottopizza.com to send us an email.
How do I join?
Visit a participating Grotto Pizza location and tell your server that you would like to join the Swirl Rewards Club, or click here to sign up online. You will receive a virtual card number that can be exchanged in the restaurant.
I registered online and have a virtual card number. How do I receive a physical card?
When you registered you received a 9-digit virtual card number. Bring that number with you on your next visit to Grotto Pizza, present it to your server and request a physical card. All of your information and account balance will transfer.

NOTE – physical cards are not needed; it is just another option to identify you.

What do I get?
Once you join the club and register your card online at grottopizza.com/, you’re able to earn points that convert to valuable rewards. Current program rewards include:

  • $3 off any large pizza when you register your card (dine-in only, expires 14 days after the reward is issued and is for a one time use.)
  • $10 Reward for 150 points (valid on food and beverages, expires 6 months after the reward is issued)
  • FREE Jr. Cheese Pizza for your birthday reward (expires 14 days after the reward is issued.) See “How do I get my birthday reward?” for more details.
How much does it cost?
Same as a smile, it’s FREE to join the Swirl Rewards Club.
I received a card at Grotto Pizza. How do I register my card?
Visit grottopizza.com, click on the “Register I have a Card” button and follow the directions.
Why do I have to register my card?
Registration allows you to manage your account and track activity, such as points balance and rewards earned. It also allows us to replace your card in the event it is lost or stolen. Card registration is required to redeem any reward.
Who can join?
Any person 18 years of age or older and loves Grotto Pizza!!! However, employees of Grotto Pizza are not eligible to participate.
How do I earn points?
Visit any participating Grotto Pizza location and present your Swirl Rewards Club membership card to your server. You will earn one point for every dollar you spend (excluding tax and tip).
Can I earn bonus points?
Yes you can, by sharing your love for Grotto Pizza. Our Refer-a-Friend* program allows you to earn points when you get others to register in the Swirl Rewards Club. Log into your account, select “Tell a Friend,” enter your friend’s email in the correct field. After they receive the email, click on the link and register, you will receive 25 bonus points! Stay alert for additional bonus point opportunities.
* Max – 250 Refer-a-Friend bonus points per year.
Do points and rewards ever expire?
Yes. Points expire after six months of non-activity. Swirl Reward Bucks expire six months from when they are issued. Certain rewards have shorter expiration dates and will be clearly marked.
You can check your expiration dates by logging into your account and view “account balance.”
Is there anything that I don’t earn points for?
Yes, you will not earn points for gift card purchases, online Grotto Pizza retail merchandise, taxes, gratuity, or purchases made with rewards.
How do I know which locations are participating in the Swirl Rewards Club Program?
As of May, 2015 participating locations include all Delaware and Maryland locations. For more information on your favorite locations, click here for a list of restaurant phone numbers.
How do I use points?
Points automatically convert to rewards when you pass certain levels. When you earn rewards they automatically load on your account. Tell your server when you want to redeem your rewards.
How do I use my Swirl Reward Bucks?
If you have earned Swirl Reward Bucks you can use them for food and beverage purchases at participating Grotto Pizza locations. All available Swirl Reward Bucks will be applied to the subtotal of the check. Any unused portion will remain in your account balance until it is used or expired.
How do I use the $3 off any large pizza registration reward?
Once you have registered your card at grottopizza.com, visit any participating Grotto Pizza location and tell your server you would like to apply the $3 off any large pizza registration reward to your bill. It’s just that easy.
How do I get my Birthday Reward?
Each year, up to one week prior to your birthday, you will receive an email notifying you that your FREE Jr. Cheese Pizza Reward has been applied to your account. This reward will remain valid for 14 days. You need to register your card and provide us with your birthday so that we can apply this reward at the appropriate time. All Birthday Rewards load onto your account Monday morning the week of your birthday. If you register during your birthday week, the reward will load the following Monday.
How do I use my Birthday Reward?
Visit any participating Grotto Pizza location and tell your server you would like to use your FREE Jr. Cheese Pizza Birthday Reward and present your card. Happy Birthday and enjoy!
Will there be any coupons to print out?
No. All of the rewards will be loaded onto your account. You can redeem your rewards by handing your Swirl Rewards Club card to your server at any participating Grotto Pizza location. Emails will be used to help alert you of rewards or perks available. Please make sure to add “swirlrewardsclub@grottopizza.com” to your contact list to ensure you will receive notifications about your rewards.
What if I don’t like to carry a bunch of cards around?
We also offer a mobile app for your iPhone, iPad or Android. Search for “Grotto Pizza Rewards” and download the app. The correct icon is the Swirl. After you download the app, you can find the nearest Grotto Pizza location. On each visit, simply check-in, relay the three-digit number or four-digit number to your server and all points earned will be attributed to your account. You may redeem any rewards on your registered account.
You may also use your phone number to identify yourself (must be registered.)
How can I find out what is on my card?
Visit grottopizza.com/swirlrewards and click on the link to “Login view rewards” and then click “Account Balance.” Once again, you need to register your card to view and redeem these rewards. You can also view rewards and your point balance if you have the Grotto Pizza app on your phone.
How can I see my Swirl Rewards Club balance?
Click on the Swirl Rewards Club link and choose “Account Balance.” You may also ask your server when visiting Grotto Pizza, or look up your account on the iPhone and Android App.
I lost my Swirl Rewards Club card. Can it be replaced?
If your lost card was registered on our website, we can verify card balances and we’re happy to replace it for you. If your lost card was not registered we don’t have the ability to find lost, unregistered cards. If you need a new card visit your nearest participating Grotto Pizza location. Provide your server with your account number or phone number so the new card can be attached to your account.
I forgot to bring my Swirl Rewards Club card the last time I was at the restaurant. Can I still get credit for my visit?
Yes, email swirlrewardsclub@grottopizza.com with your card number, Grotto Pizza location, date, subtotal and check number. Please allow for 24 – 48 hours during Monday – Friday for your account to be updated.
I have a few Swirl Rewards Club cards with different credits/rewards/values. Can I combine them onto a single card?
Yes, if you have multiple accounts for the same individual. You cannot combine accounts that belong to different people. Send card numbers and your name to swirlrewardsclub@grottopizza.com. Indicate which account login is the main account.
Can I let someone else use my points?
Only the registered rewards program member may use the card to redeem points for rewards. However, you can bring someone else along to a participating Grotto Pizza location. If you have enough points for a reward and you pay the check you may treat someone using your points.
Can I let someone else use my card?
Only the registered club member may use the card to earn points. However, if you pay the bill for others in your party, you earn points on the total amount you spend (excluding tax and tip.)
Can I combine my points with another person’s points?
No. Points from multiple member accounts may not be combined.
Can I share a membership with my spouse or other family member?
Swirl Rewards Club is intended for individual personal use only. Spouses or family members may not share a membership. However, when multiple members of a family dine together at a participating Grotto Pizza location, if one person pays the entire bill, that person (provided he/she is an active member) will earn points for the entire amount spent (excluding tax and tip).
Does my account ever expire?
No. However Swirl Rewards Club accounts with no activity for 18 months will be deactivated and all points & rewards credits will be forfeited.
Can I earn points when I purchase a gift card?
No. Points are earned for food and beverage purchases only (excluding tax and tip.) However, points can be earned when redeeming a gift card.
Can I earn points for purchases I made before I joined the Swirl Rewards Club?
What if I have problems with my account, lose my card or have a question that is not answered here?
Email SwirlRewardsClub@grottopizza.com.
Can a business join the Swirl Rewards Club?
Swirl Rewards Club is intended for personal use only. Business entities may not earn points or rewards. Individuals may acquire a Swirl Rewards Club card.
What is your privacy policy?
Grotto Pizza takes your privacy very seriously. Rest assured we will never rent or sell your email address or information. Click here to view our Privacy Policy.

The Swirl Rewards Club program may change overtime. Please visit grottopizza.com to view any adjustments to the program.

Updated 1/25/17