Grotto PizzaSwirl Rewards Club FAQ

Preferred Tier

What is the Swirl Rewards Club?

The Swirl Rewards Club is designed to reward the loyal guests of Grotto Pizza. It is a special program that gives registered members immediate benefits and over time, lots of exciting rewards and perks. If you have any feedback or thoughts, we would love your opinion. Please click here to send us an email.

How do I join?

Visit a participating Grotto Pizza location and tell your server that you would like to join the Swirl Rewards Club, or Click here to sign up online or download our mobile app by searching "Grotto Pizza Rewards" on your Apple or Android device. You will receive a 9-digit virtual card number that can be used in any Grotto Pizza DE or MD restaurant.

I registered online and have a virtual card number. Can I also use my phone number?

Yes. We realize a virtual card number can be difficult to memorize. You may also use your phone number during store visits to earn points and redeem rewards. NOTE: If your phone number changes from the time of registration, please make sure to keep it updated on your account.

What do I get?

Once you join the club and register your account online, you’re able to earn points that convert to valuable rewards. Current Preferred Tier program rewards include:

• Registration Bonus - $3 OFF any large pizza when you register (expires 14 days after the reward is issued).
• $10 Reward for 150 points (valid on food and beverage).
• Birthday Bonus - FREE Jr Pizza Reward for your birthday (expires 30 days after the reward is issued).

How much does it cost?

Same as a smile, it’s FREE to join the Swirl Rewards Club.

Will I receive a card?

No. We have discontinued future distribution of cards for Preferred and VIP members. All accounts are virtual. NOTE: If you currently have a card, it is still valid and can be used to earn points and redeem rewards.

Who can join?

Any person 18 years of age or older and loves Grotto Pizza! However, employees of Grotto Pizza are not eligible to participate.

How do I earn points?

Visit any participating Grotto Pizza location and provide your Swirl Rewards Club virtual card number or phone number to your server. You will earn one point for every dollar you spend (excluding tax and tip).

Can I earn points or redeem rewards for online ordering, DoorDash or third-party delivery services?

No, points can only be earned, and rewards can only be redeemed when ordering directly from the restaurant through a server or team member, or by calling a location directly for takeout and delivery.

Can I earn bonus points?

Yes you can, by sharing your love for Grotto Pizza. Our Refer-a-Friend* program allows you to earn points when you get others to register in the Swirl Rewards Program. Log in to your account, select “Tell a Friend,” enter your friend’s email in the correct field. After they register and use their account, you will receive 15 bonus points! Stay alert for additional bonus point opportunities.*Max 250 refer-a-friend bonus points per year.

Do points and Swirl Reward Bucks ever expire?

Yes. Earned points are valid for 6 months and Swirl Rewards Bucks are valid for a year. The expiration date can be viewed on the account balance screen, or in the email notifying you of the reward.

Are there any items that do not earn points?

Yes. You will not earn points for DoorDash or third-party delivery services, online ordering, gift card purchases, online Grotto Pizza retail merchandise, taxes, gratuity, or purchases made with rewards.

Can I earn points when I purchase a gift card?

No. Points are earned for food and beverage purchases only (excluding tax and tip). However, points can be earned when redeeming a gift card.

How do I know which locations are participating in the Swirl Rewards Club Program?

Participating locations include all Delaware and Maryland locations. For more information on your favorite locations, click here.

How do I use points?

Points automatically convert to Swirl Reward Bucks when you reach 150 points. When you earn rewards they automatically load on your account. Tell your server when you want to redeem your reward.

How do I use my Swirl Reward Bucks?

If you have earned Swirl Reward Bucks you can use them for food and beverage purchases at participating Grotto Pizza locations. All available Swirl Reward Bucks will be applied to the subtotal of the check. Any unused portion will remain in your account balance until they are used.

How do I use the $3 OFF any large pizza registration reward?

Once you have your account registered, visit any participating Grotto Pizza location and tell your server you would like to apply the $3 OFF any large pizza registration reward to your bill. It’s just that easy.

How do I get my Birthday Reward?

You will receive an email notifying you that your FREE Jr Pizza Birthday Reward has been applied to your account. This reward will remain valid for 30 days. You need to register your account and provide us with your birthday, so that we may apply this reward at the appropriate time. All Birthday Rewards load onto your account the first day of your birthday month.

How do I use my Birthday Reward?

Visit any participating Grotto Pizza location and tell your server you would like to use your FREE Jr Pizza Birthday Reward. Happy Birthday and enjoy!

Will there be any coupons to print out?

No. All of the rewards will be loaded onto your account. You can redeem your rewards by providing your Swirl Rewards Club account number or phone number to your server at any participating Grotto Pizza location. Emails will be used to help alert you of rewards or perks available. Please make sure to add “swirlrewardsclub@grottopizza.com” and “rewards@c.pxsmail.com” to your contact list to ensure you will receive notifications about your reward.

Is there a Swirl Rewards Club mobile app?

Yes, we also offer a mobile app for your iPhone, iPad or Android. Search for “Grotto Pizza Swirl Rewards” and download the app. The correct icon is the Swirl. After you download the app, you can find the nearest Grotto Pizza location. On each visit, simply check-in*, relay the three-digit number to your server and all points earned will be applied to your account. You may redeem any rewards on your registered account.

How can I find out what is on my account?

Visit this page and click on the link to “Login (View Rewards)” and then click “Account Balance.” You can also view rewards and your point balance if you have the Grotto Pizza app on your phone.

How can I see my Swirl Rewards Club balance?

Click on the Swirl Rewards Club link and choose “Account Balance.” You may also ask your server when visiting Grotto Pizza, or look up your account on the iPhone and Android App.

I forgot to mention my Swirl Rewards Club account the last time I was at the restaurant. Can I still get credit for my visit?

Yes! Email us at swirlrewardsclub@grottopizza.com with your account number and receipt, which includes Grotto Pizza location, date, subtotal, and check number. Receipt must be submitted within 10 days of transaction. Please allow 2-3 business days for your account to be updated.

I have a few old Swirl Rewards Club cards with different credits/values/rewards. Can I combine them onto a single card?

Yes, if you have multiple accounts for the same individual. You cannot combine accounts that belong to different people. While we no longer give cards to Preferred and VIP members, your old cards are still valid and can be used. Send card numbers and your name to swirlrewardsclub@grottopizza.com. Indicate which account login is the main account.

Can I let someone else use my account?

Only the registered club member may use the account to earn points. However, if you pay the bill for others in your party, you earn points on the total amount you spend (excluding tax and tip).

Can I combine points with another person’s points?

No. Points from multiple member accounts may not be combined.

Can I share a membership with my spouse or other family members?

Swirl Rewards Club is intended for individual personal use only. Spouses or family members may not share a membership. However, when multiple members of a family dine together at a participating Grotto Pizza location, if one person pays the entire bill, that person (provided he/she is an active member) will earn points for the entire amount spent (excluding tax and tip).

Does my account ever expire?

No. However Swirl Rewards Club accounts with no activity for 24 months will be deactivated and all points and rewards credits will be forfeited.

Can I earn points for purchases I made before I joined the Swirl Rewards Club?

No.

What if I have problems with my account or have a question that is not answered here?

Email us at swirlrewardsclub@grottopizza.com

Can a business join Swirl Rewards Club?

Swirl Rewards Club is intended for personal use only. Business entities may not earn points or rewards. Individuals may acquire a Swirl Rewards Club account.

What is your privacy policy?

Grotto Pizza takes your privacy very seriously. Rest assured we would never rent or sell your email address or information. Click here to view our Privacy Policy. The Swirl Rewards Club program may change over time.

What are these new tiers?

Based on your level of spending, you have been placed in one of four tiers. Placement is based on the prior year's spending, and will be evaluated annually on January 1.

• Preferred Tier – up to $999 spent in a calendar year
• VIP Tier – between $1,000 and $2,499 spent in a calendar year
• Elite Tier – between $2,500 and $4,999 spent in a calendar year
• Legendary Tier – over $5,000 spent in a calendar year

VIP Tier

What is the Swirl Rewards Club VIP Tier?

Swirl Rewards Club VIP tier is a premium tier in our loyalty program for guests who spend $1,000 during a calendar year. SRC VIP members earn all of the regular benefits of the Preferred tier plus, 1.1 points per $1 spent and a FREE Regular Cheese Pizza Birthday Reward.

How do I qualify for the VIP tier?

Registered Swirl Rewards Club members who spend more than $1,000 during a calendar year automatically qualify for VIP status. Registered members who provide a valid email address will be automatically upgraded January 1st of the next year.

My calendar year spending wallet says that I have reached over $1,000. Why haven’t I moved into the VIP tier?

All upgrades occur on the 1st of the year. Registered Swirl Reward Club memberswho have $1,000 on the 1st of the year and a valid email address that is opted-in,will automatically be upgraded at that time.

Will I always be a VIP member?

You will remain a VIP member for the next calendar year (January 1 – December 31.) In the event you do not spend more than $1,000 during your next calendar year as a VIP member, you will be downgraded to Preferred tier with all points and rewards earned.

How can I tell how close I am to requalifying for VIP status?

When logged in to your account, you can view your “Year to Date Spending” wallet to see how close you are to requalifying for VIP status.

Will I receive a card?

No. We have discontinued future distribution of cards for Preferred and VIP members. All accounts are virtual. NOTE: If you currently have a card, it is still valid and can be used to earn points and redeem rewards.

What if I have problems with my account or have a question that is not answered here?

Email us at swirlrewardsclub@grottopizza.com

Elite Tier

What is the Swirl Rewards Club Elite Tier?

Swirl Rewards Club Elite tier is a premium tier in our loyalty program for guests who spend $2,500 during a calendar year. SRC Elite members earn all of the regular benefits of the VIP tier plus, Free Large Cheese Pizza Birthday Reward, 1.25 points per $1 spent and personalized Elite card.

How do I qualify for the Elite Tier?

All upgrades occur on the 1st of the year. Registered Swirl Reward Club members,who have spent $2,500 in a calendar year and have provided a valid email address that is opted-in, will automatically be upgraded at that time. Your personalized card will be available for pickup at your favorite location at a predetermined time.

How can I tell how close I am to requalifying for Elite status?

When logged in to your account, you can view your “Year to Date Spending” wallet to see how close you are to requalifying for Elite status.

Why didn’t I get my Elite Tier card?

All upgrades occur on the 1st of the year. Registered Swirl Reward Club members who have spent $1,000 in a calendar year and have provided a valid email address that is opted-in, will automatically be upgraded at that time. Your personalized card will be available for pickup at your favorite location at a predetermined time.

Will I always be in the Elite Tier?

You will be placed in the Elite tier for the next calendar year (January 1 – December 31.) In the event you do not spend more than $2,500 during your next calendar year as an Elite member, you will be downgraded to Preferred tier or VIP tier with all points and rewards earned. *Please note that to re-qualify the spending minimum must be met before the end of the year.

*Please note that to re-qualify the spending minimum must be met before the end of the year.

Can I combine accounts to qualify for the Elite Tier?

No. Unfortunately, we do not combine multiple members into one account. Our program is designed to reward individual members for achieving certain levels.

What if I lose my Elite Tier card?

No worries. Just email swirlrewardsclub@grottopizza.com with your name, account number, and favorite store. We will reissue a new personalized card and send it to your favorite location for pickup. All of your information and rewards will be on a new card.

What if I have problems with my account or have a question that is not answered here?

Email us at swirlrewardsclub@grottopizza.com